Introduction
At XelNetwork, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our internet and Wi-Fi services (the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Site, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we may collect includes:
- Contact Data: Names, email addresses, postal addresses, phone numbers.
- Account Data: Usernames, passwords, and other registration information.
- Billing and Payment Data: Payment card information (processed securely by third-party payment processors), billing address, service plan details.
- Service Usage Data: Information about how you use our Services, including internet usage patterns, bandwidth consumption, device types connected, and technical performance data.
- Location Data: General geographic location derived from your IP address or service address.
- Technical Data: IP addresses, browser type, operating system, device identifiers, and other technical information about your devices used to access our Services.
How We Use Your Information
We use the information we collect or receive for various purposes, including:
- To Provide and Maintain Services: To deliver, operate, and maintain our internet and Wi-Fi services, including network management, billing, and customer support.
- To Improve Services: To understand how our Services are used, diagnose technical problems, develop new features, and enhance performance.
- To Communicate with You: To send you service-related updates, technical notices, security alerts, and administrative messages.
- For Billing and Payments: To process your payments and manage your subscriptions.
- For Marketing and Promotions: To send you promotional communications about new products, services, offers, and events that may be of interest to you (you can opt-out at any time).
- For Security and Fraud Prevention: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
- To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.
How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- To Protect Rights and Property: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Your Privacy Rights
You have certain rights regarding your personal information. These may include the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: Opt-out of receiving marketing communications from us.
- Data Portability: Request a copy of your personal data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if you choose to create one, otherwise this section can be merged into a general "data collection" section or expanded here).
Children's Privacy
We do not knowingly solicit data from or market to children under 13 years of age. By using the Site or Services, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Site or Services. If we learn that personal information from users less than 13 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or comments about this Privacy Policy, you may contact our Data Protection Officer (if applicable) or us at:
- Email: xelnetworkinc@gmail.com
- Phone: +1 (888) 669-9261